Shipping policy

At Adorn Jewels, we carefully pack and dispatch every order to ensure your jewellery reaches you safely and in perfect condition. This Shipping Policy explains our order processing, shipping, and delivery timelines.

1. Order Processing

Orders are generally processed and dispatched within 1–3 business days after the order is confirmed.

During festive seasons, sales, or periods of high order volume, order processing may take slightly longer.

In case of any significant delay, we will make reasonable efforts to keep you informed.

Please note: Business days do not include Sundays and public holidays.

2. Shipping Across India

We currently offer shipping across India, subject to courier service availability for the delivery PIN code.

International shipping is currently not available, unless specifically mentioned on our website.

3. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout.
• Any additional charges, such as Cash on Delivery (COD) fees, will be clearly mentioned before order confirmation.

4. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

These are estimated delivery timelines and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Please note: The delivery timeline begins after the order has been dispatched, not from the date the order was placed.

5. Order Tracking

Once your order has been dispatched, you will receive your tracking details via email, WhatsApp, or other available communication channels.

You can use the tracking information provided to monitor the status of your shipment.

6. Delivery Attempts

Our courier partner may attempt delivery up to three times if the recipient is unavailable.

Please ensure that:

• The phone number provided at checkout is active.
• The shipping address is complete and accurate.
• Someone is available to receive the package.

If delivery is unsuccessful due to the recipient being unavailable, incorrect contact details, or an incomplete address, the package may be returned to us.

Any additional shipping costs for re-dispatching a returned order may be borne by the customer.

7. Address Changes

Please ensure that your shipping address and contact details are accurate before placing your order.

If you need to change your delivery address, please contact us as soon as possible after placing your order.

Once an order has been processed or dispatched, we may not be able to accommodate address changes.

Adorn Jewels will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost in transit, please contact us.

We will coordinate with the courier partner and make reasonable efforts to assist you in resolving the issue.

9. Damaged or Tampered Packages

If your package appears visibly damaged, tampered with, or opened at the time of delivery, please:

1. Take clear photographs/videos of the package.
2. Contact us immediately.
3. Keep the original packaging and product safely until the issue has been resolved.

For damaged, defective, incorrect, or missing products, please refer to our Return, Exchange & Refund Policy for the applicable requirements, including the unboxing video requirement.

10. Contact Us

For any shipping-related questions or assistance, please contact us:

Email: adornjewels8@gmail.com
Phone: +91 8796421978