Return & Exchange Policy
At Adorn Jewels, your satisfaction is our priority. Please read our return and exchange policy carefully before placing your order.
Returns
- We accept return requests within 7 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags intact.
- Products showing signs of use, damage, or alteration are not eligible for return.
- For hygiene reasons, certain jewelry items such as earrings may not be eligible for return unless they arrive damaged or defective.
Exchanges
- Exchanges are accepted within 7 days of delivery, subject to product availability.
- If the requested item is unavailable, you may choose another product of equal value or receive store credit.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.
Refunds
- Once your returned item is received and inspected, eligible refunds will be processed to your original payment method within 5–7 business days.
- Shipping charges (if applicable) are non-refundable.
Non-Returnable Items
- Used or worn jewelry.
- Customized or personalized products.
- Gift cards (if applicable).
- Items purchased during clearance or final sale.
Contact Us
For return or exchange assistance, contact us at:
Email: Adornjewels8@gmail.com
Our support team will respond within 24–48 business hours.